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Responsible Gaming
Gamble for entertainment
Gambling involves risk, and losses can occur. No outcome is guaranteed, regardless of previous results, strategies, patterns or the amount you have spent. Games are designed for entertainment, and the chance of winning does not increase because you have experienced a losing run. Similarly, a previous win does not make another win more likely.
Before you start, decide how much money and time you are comfortable spending. Treat that amount as the cost of entertainment. Do not use money needed for rent, food, bills, education, debt repayments or other important expenses. Never gamble with borrowed money, credit intended for essential spending or funds set aside for someone else.
- Set a spending limit before playing and stop when you reach it.
- Set a time limit and take regular breaks away from the screen.
- Keep gambling separate from everyday spending wherever possible.
- Avoid gambling when you are upset, stressed, tired, under the influence of alcohol or affected by medication.
- Do not chase losses by increasing bets or continuing to play after a loss.
- Remember that gambling is not a reliable way to earn income or improve your financial position.
- Keep your account details private and do not allow other people to gamble through your account.
It can be useful to keep a simple record of deposits, withdrawals, wins, losses and the time spent playing. Reviewing this information may help you understand your gambling activity more clearly. If the activity is no longer affordable or enjoyable, stop and seek support.
Recognise the warning signs
Problem gambling can develop gradually, and it may affect people in different ways. You do not need to wait until a serious problem has developed before taking action. Early support can make it easier to regain control. Consider taking a break and seeking assistance if gambling is becoming difficult to manage.
- Spending more time or money gambling than you originally planned.
- Trying to recover losses by gambling again or placing larger bets.
- Feeling restless, irritable or preoccupied when you cannot gamble.
- Hiding gambling activity, losses or account transactions from family or friends.
- Borrowing money, selling possessions or using savings to continue gambling.
- Missing work, study, family responsibilities or social activities because of gambling.
- Gambling to escape stress, loneliness, sadness, anxiety or other uncomfortable feelings.
- Arguing with people close to you about the amount of time or money spent gambling.
- Feeling regret, guilt or shame after gambling but continuing to play.
- Finding that gambling is affecting your sleep, wellbeing, finances or relationships.
If any of these signs feel familiar, consider stopping immediately and speaking with someone you trust. A qualified gambling support service can provide confidential guidance, practical tools and advice about the next steps. You can also ask a health professional for help if gambling is affecting your mental or physical wellbeing.
If you feel overwhelmed, unsafe or at risk of harming yourself or someone else, seek urgent help through the appropriate emergency or crisis service in your area. Gambling support is available, and asking for help is a positive step.
Tools to help you stay in control
Responsible gambling tools can help you manage your activity, but they work best when used before gambling becomes difficult to control. Consider your circumstances carefully and choose settings that reflect what you can genuinely afford. A limit is most effective when you do not change it during a gambling session.
Deposit and spending limits
Where available, account tools may allow you to set a limit on deposits or gambling expenditure over a selected period. Set a limit before you play and use a period that gives you enough time to review your habits. A limit is not a target or an amount you are expected to spend. If your circumstances change, reduce your limit or stop gambling.
Time reminders and breaks
Use session reminders, alarms or regular breaks to maintain awareness of how long you have been playing. Stand up, leave the gambling environment and do something unrelated to gambling. Avoid extending a session simply because you are winning or trying to recover money.
Cooling-off periods
A cooling-off period can provide a temporary break from gambling. Use one if you feel distracted, are spending more than planned or want time to review your activity. During a break, avoid looking for alternative gambling accounts or services to continue playing.
Self-exclusion
Self-exclusion is a stronger restriction for people who want to stop gambling for a defined period or longer. If you choose self-exclusion, do not attempt to open another account or use another person’s account. Follow the available account process and consider asking a trusted person to support you while the restriction is active.
Account tools may not prevent every form of gambling or remove all financial risk. You remain responsible for decisions made outside the account. For that reason, combine account restrictions with a personal budget, support from people you trust and professional advice where appropriate.
Protecting young people and getting support
Gambling is for adults only. People under the applicable legal age must not create an account, deposit funds or participate in gambling. Parents, guardians and household members should take reasonable steps to prevent children and young people from accessing gambling services.
- Keep account usernames, passwords and devices secure.
- Do not save payment details where children or other unauthorised people can access them.
- Use available device, browser and network controls to restrict gambling content.
- Do not allow another person to use your account or payment method.
- Contact the relevant support channel if you suspect underage access or unauthorised use.
If you are concerned about your own gambling, speak with a trusted family member, friend, doctor, counsellor or recognised gambling support service in Australia. Support services can help you understand your options without judgement. They may discuss budgeting, self-exclusion, counselling, financial support and ways to reduce access to gambling.
If you are supporting someone else, try to have a calm and private conversation. Focus on what you have noticed and how the behaviour may be affecting them, rather than blaming or demanding explanations. Encourage them to seek professional support, while also considering your own financial and emotional wellbeing.
Cherry Gold Casino may apply responsible gambling checks and account restrictions where appropriate. This may include requests for information, limits on activity, temporary account closures or other measures intended to support safer gambling and meet applicable requirements. These measures are not a substitute for personal limits or professional assistance.
For questions about available responsible gambling settings, account restrictions or self-exclusion, use the support options provided on the website. Do not continue gambling while waiting for assistance if you believe you have lost control. Stop playing, secure access to your account and seek help as soon as possible.