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Betting Rules
General betting conditions
Cherry Gold Casino offers online gambling products subject to applicable Australian laws and the rules displayed on the relevant service. You are responsible for checking that online gambling is lawful for you in your location before using the site. Access may be restricted where the service is not available or where participation would breach applicable law.
You must be legally permitted to gamble and meet any age, identity and eligibility requirements that apply. You must provide accurate, complete and current information when registering and whenever information is requested for account verification. An account may only be used by the person in whose name it is registered. You must not create, operate or control an account on behalf of another person.
You are responsible for keeping your login details, devices and account information secure. Do not share passwords, access codes or other security details. Tell the operator promptly if you believe that your account has been accessed without permission, if your information is incorrect, or if you identify activity that you did not authorise.
- Only one personal account may be used unless the site expressly permits otherwise.
- Account details must belong to the person using the account.
- You must not use the site for an unlawful purpose, fraud, money laundering or any form of dishonest conduct.
- You must not use software, devices or methods intended to interfere with the site, games or betting processes.
- You must follow the rules shown for each game, market, promotion or betting product.
Cherry Gold Casino may carry out identity, age, payment method and source-of-funds checks where required. These checks help protect players, prevent fraud and support responsible gambling obligations. If requested information is not supplied, or cannot be verified, access to an account or related transactions may be delayed, restricted or subject to further review.
Placing and accepting bets
A bet is not final until it has been accepted and recorded by the betting system. A confirmation, reference or similar message may indicate that a bet has been received, but you should check your account history to confirm its status. You are responsible for reviewing the selection, stake, odds or other displayed details before confirming a bet.
Bets placed using your account are generally treated as authorised by you. This applies whether the bet was made from a computer, mobile device or another permitted device. If you notice an error or unauthorised transaction, contact the operator through the available support channel as soon as possible and provide the relevant account or transaction information.
The available stake range, odds, game rules and transaction options may vary between products and may change from time to time. Any displayed minimums, maximums, limits, restrictions or conditions apply to the relevant bet or game. A bet may be refused, limited, cancelled or voided where this is permitted by the applicable terms, including where there is an obvious error, technical problem, suspected misuse or a breach of the rules.
- Choose the game, event, market or wager type you wish to use.
- Review the selection, stake, price, potential return and any applicable conditions.
- Confirm the bet only after checking that all details are correct.
- Check the account history or bet slip to confirm whether the bet was accepted.
- Keep any confirmation or reference information until the result and settlement are complete.
If a technical interruption occurs, the status of a bet will be determined from the operator's transaction and system records, together with the rules for the relevant product. Do not repeatedly submit a bet during an interruption without first checking whether the original transaction was accepted. Where a display or system error affects a bet, the operator may take reasonable steps to correct the error in accordance with the applicable terms.
Game play, results and settlement
Each game or betting product has its own rules. Those rules explain how play begins, how outcomes are generated or determined, which selections are available, when a bet is settled and how any return is calculated. You should read the game information before participating. If there is a conflict between a general description and the specific rules displayed for a game, the specific game rules generally apply to that game.
Casino game outcomes are determined by the relevant game system and are not affected by previous results. Past wins or losses do not change the probability of a future outcome. No strategy can guarantee a win. You should only stake money that you can afford to lose and should not treat gambling as a way to earn income or recover financial losses.
For event-based betting, settlement is based on the official result or other settlement information specified in the applicable rules. The rules may address postponements, cancellations, abandoned events, changes to participants, dead heats, corrections, disqualifications and other unusual circumstances. Where an outcome cannot be settled under the published rules, the relevant bet may be cancelled or handled in another way permitted by those rules.
Returns, where applicable, are calculated using the accepted stake and the terms shown when the bet was placed. A displayed potential return is not a guarantee until the bet has been settled. Any applicable fees, adjustments, void rules, taxes or other conditions will be applied as described in the relevant terms. You should review your balance and transaction history after settlement and raise any apparent error promptly.
- A result may be corrected if an official result or system record is later amended.
- A bet may be void where the relevant product rules require it.
- Duplicate transactions or bets created by a technical issue may be reviewed and corrected.
- The operator's records may be used to determine the accepted bet, transaction time and settlement status.
- Promotional bets or credits may have separate conditions that must be read before use.
If you believe that a bet has been settled incorrectly, check the relevant game or market rules first and then contact support through the available channel. Include enough information to identify the bet, such as the date, game, selection or transaction reference. A review may require account verification and examination of system records.
Payments, account actions and responsible play
Deposits and withdrawals must use payment methods that you are authorised to use. The name and relevant details of a payment method may need to match your verified account information. Transactions can be subject to processing checks, verification requirements, limits and restrictions shown on the site. Do not attempt to use a payment method belonging to another person.
The operator may suspend, restrict or close an account where there is a suspected breach of these rules, a security concern, an identity or payment issue, an unlawful activity concern, a responsible gambling concern or another reason permitted by the applicable Terms and Conditions. An account review does not necessarily mean that wrongdoing has occurred. You may be asked to provide information before an account action is completed.
Responsible gambling is an important part of using the site. Set a budget before you play, decide how long you will participate and take regular breaks. Never chase losses, borrow money to gamble, gamble to escape problems or continue when gambling is affecting your finances, relationships, work or wellbeing.
- Use any available deposit, spend, time-out or self-exclusion tools that suit your circumstances.
- Keep track of your deposits, bets, losses and time spent on the site.
- Avoid gambling when affected by alcohol, drugs, stress or strong emotions.
- Do not allow children or other unauthorised people to access your account or device.
- Seek independent support if gambling is no longer enjoyable or is becoming difficult to control.
If you want to take a break or stop gambling, review the Responsible Gambling information and the account controls available on the site. You may also seek help from an appropriately qualified support service in Australia. If you are concerned about immediate safety, financial harm or the wellbeing of another person, contact the relevant emergency or support service in your area.
These Betting Rules may be updated to reflect changes to the service, game products, legal requirements or operating procedures. The current version published on the site applies from the date it is made available, unless another effective date is stated. Please review the rules regularly and before placing bets. If you do not agree with an updated rule, you should stop using the relevant service.