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Privacy Policy
Information we may collect
The information handled by an online casino can vary depending on how you use the website and the services available to you. We only seek to collect information that is reasonably relevant to operating the platform, supporting players, meeting legal and security requirements, and improving the user experience. Information may be collected directly from you, automatically when you use the website, or from service providers involved in carrying out permitted checks and transactions.
Account and personal details
When you register or use an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and records of your communications with us. We may also record information about responsible gaming settings, account restrictions, requests and other choices you make on the platform. This information helps us create and administer your account, provide customer support, communicate important service messages and maintain a safe gaming environment.
Verification information
To verify identity, age, eligibility or account ownership, we may request documents or other information. This can include identity documents, proof of address, information needed for account security and details used in fraud or risk checks. Verification information is handled for legitimate operational, security and compliance purposes. You should only provide documents through the relevant secure process and should not share account passwords or verification information with other people.
Payment and transaction records
We may handle information about deposits, withdrawals, bets, winnings, account balances and other transactions. Payment providers may process payment details under their own privacy notices and security practices. We may receive information needed to confirm a transaction, prevent misuse, answer payment questions, reconcile records and meet applicable obligations. We do not suggest that players send complete payment card details through ordinary support messages unless a secure process specifically requests them.
Technical, device and usage data
When you visit or use the website, technical information may be recorded. This may include your IP address, browser type, operating system, device identifiers, language settings, approximate location derived from technical information, pages viewed, session information, referral details and general interaction data. This information can help us keep the website functioning, protect accounts, identify unusual activity, troubleshoot faults, understand website performance and improve navigation.
How we use information
Personal information is used for purposes connected with providing and managing the website and its services. The specific use depends on the information involved and your relationship with Cherry Gold Casino. We seek to use information in a proportionate way and do not use it for unrelated purposes unless permitted or required by applicable obligations.
- To create, maintain and secure player accounts.
- To process account activity, payments and other requested transactions.
- To verify identity, age, account ownership and eligibility.
- To carry out anti-fraud, anti-money-laundering, security and risk-management checks.
- To provide customer support, investigate questions and respond to complaints.
- To send service communications, including account, security and operational messages.
- To understand website use, monitor performance and improve features and content.
- To detect, prevent and investigate cheating, unauthorised access, abuse and other harmful activity.
- To support responsible gaming processes and help apply account controls or restrictions.
- To meet legal, regulatory, accounting, tax, security and record-keeping obligations.
- To protect the rights, property and safety of players, the website and relevant service providers.
Where marketing communications are offered, they may be sent in line with your communication preferences and applicable requirements. You can withdraw consent to marketing at any time by using an available unsubscribe option or by contacting us. Withdrawing marketing consent does not affect essential service messages, such as security notices, transaction updates or information about changes to your account or the website.
Sharing information
Information may be shared where reasonably necessary with service providers that help operate the website. These providers may support hosting, technology, identity verification, payment processing, fraud prevention, customer support, communications, analytics, security or other operational functions. They should only handle information for relevant purposes and according to appropriate instructions or obligations. Information may also be disclosed where necessary to comply with a lawful request, protect the website or players, investigate suspected unlawful conduct, or support a legal claim.
Some service providers or systems may be located outside Australia or may process information across borders. Where information is handled in another location, appropriate steps should be taken to support its security and lawful use. We do not sell personal information as a general business practice.
Cookies, security and retention
Cookies and similar technologies
The website may use cookies and similar technologies to remember settings, maintain sessions, support security, understand website activity and improve functionality. Some cookies are necessary for core features, while others may help with performance, analytics or communication preferences. Cookies may be placed by the website or by service providers operating features on our behalf. You can manage or restrict cookies through your browser settings. Disabling some cookies may affect how parts of the website work, including login or other account features.
Security
We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, account security processes, monitoring, encryption or secure transmission where appropriate. No website, online account or method of transmission can be guaranteed to be completely secure. You are responsible for keeping login details confidential, choosing an appropriate password and contacting support promptly if you suspect unauthorised account activity.
Retention
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be retained for a period required by law even after an account is closed. Other information may be deleted, anonymised or securely disposed of when it is no longer needed. Retention can also depend on unresolved disputes, investigations, security matters or requests to exercise legal rights.
Your choices and data rights
Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be held, and withdrawing consent to marketing communications. You may also ask questions about how information is used or raise a concern about the handling of your data.
How to make a request
To exercise your data rights, including access, correction, deletion or withdrawal of consent to marketing, contact support@cherrygoldcasino.wtf. Please describe your request clearly and include enough information for us to understand the account or records involved. We may need to verify your identity before acting on a request. This is a security measure designed to help prevent information from being disclosed or changed for the wrong person.
We will review requests and respond within a reasonable timeframe. In some situations, a request may be limited or declined where information must be kept, where responding could affect another person’s privacy, where it would interfere with security or fraud-prevention measures, or where another lawful reason applies. If deletion is not possible, we will explain the relevant limitation where appropriate. Closing an account does not automatically remove every record, particularly where retention is required by law or needed for legitimate security, dispute or compliance purposes.
Changes and questions
This policy may be updated when our website, services, information practices or obligations change. The latest version will be made available on this page, and the updated version will apply from the date it is published unless stated otherwise. We encourage players to review this page from time to time. If you have a privacy question, concern or request, contact support@cherrygoldcasino.wtf. We will consider the issue carefully and seek to provide a clear response.